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- Sandos Caracol Eco Resort & Spa :: Playa Del Carmen
- Sandos Caracol Eco Resort
Traveler type. More languages. Selected filters. All reviews select club aqua park los lirios international buffet mayan shows jade river el templo kids club romantic boat ride main pool la toscana vegan restaurant royal elite section water shoes adults only section eco tour juan carlos a la carte restaurants hour snack bar spider monkeys time share adult pool. Rolando G wrote a review Today. The hotel is average on some things and great at others.
First, I will write by saying the names of individuals that made our stay wonderful and did their best to offer us excellent customer service. Hipolito from Templo restaurant Irene from Iguana restaurant Isabel from guest service Those are just a few that I remember, will have to update the review with what my wife and kid remember. The hotel is pretty good, but food could be 10 times better if they had better cooks.
I was hoping to taste real dishes from from the peninsula and surroundings states. After eating at 2 restaurants for breakfast that offer the same food everyday, it gets old for me. The tours they give you are also pretty good, with the exception that the hotel needs to give some customer service lessons to some. At least let you know times to be there, they just write your name down and forget to mention to be there 15 minutes early.
The beach is rocky and dirty looking. It was still wonderful tho. There is also no AC on the restaurants. The templo restaurant is really hot during dinner. The room also does not cool off, maybe only to 75F. We are accustomed to 69F back on the states.
Makes it hard to get a good night sleep. The nature here is wonderful, we got a taste of everything the resort has to offer. The free massage we got after hearing sales pitches for 3 hours was worth it for us. Read more.
Sandos Caracol Eco Resort & Spa :: Playa Del Carmen
Date of stay: October Rooms. Helpful Share. User wrote a review Yesterday. Amazing location for couples and families!! I went as a couple and we never got bored for 1 minute, there was always entertainment on! Everything about this hotel was amazing! They cater for everyone one! Not just Americans and English! I would defiantly go here again!! Best holiday I have been on!!!
Date of stay: November Trip type: Traveled as a couple. Dear Guest, We would like to thank you for choosing Sandos Caracol as your holiday destination, and for your kind and detailed review about the resort. It is wonderful to know that you felt welcomed here in your home away from home, the service we offer each day is only rewarded when our guests go home happy and remind us with a smile, and I am glad to know that this is the case with you.
Let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again! SJH wrote a review Yesterday. My Vacation.
Sandos Caracol Eco Resort
Alejandro at the front desk is very friendly and upgraded our room for free! The free upgrade moved us to the adult only area which includes another pool. All of the staff has been more than willing to help! Date of stay: October Trip type: Traveled as a couple. Dear Guest Samantha, We would like to thank you for choosing Sandos Caracol as your holiday destination, and for your kind and detailed review about the resort. Andrew S wrote a review Yesterday. My vacation in Mexico. Alejandro of the front desk upgraded us to an adults only room with extra amenities! The staff was very friendly and accommodating.
The free upgrade came with an additional selection of premium liquor and a beautiful view. Dear Guest Andrew, We would like to thank you for choosing Sandos Caracol as your holiday destination, and for your kind and detailed review about the resort. Angela K wrote a review Oct From Vancouver.
Very good Karina was the concierge and she was very helpful and friendly. The mediterian restaurant was very good. Personal attention Our team is available to advise you whenever you need it. Payment facilities Take your place with a small amount. Enjoy your way Travel as you like. We adjust our packages to your tastes and needs. Price guarantee If you find our packages at a better price, we will match the offer. Ask for help.
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Or if you prefer, we can call you. Last name. Did you know that you can set aside your trip with or without a card? You have two good reasons to book this hotel! You will earn purse points for your next trips You can choose our unique section system program. By setting aside your reservation you ensure the promotional rate, you block your space in the hotel and you can pay the rest before your deadline.
What if the plans change? Modify the reservation or cancel free before the deadline. All your hotel reservations accumulate points that you can use to pay for your next trips or add supplements. Children 0 1 2 3 4 5. Quote Favorites. Retrieving your favorite hotels. Enter your email:. Click and call us. Then he asked us if we wanted to attend a sales presentation for the resorts Royal Elite club. We agreed to check out out a few days into the trip. Between the time we arrived in our room to the morning of our meeting with the representative from Royal Elite we had numerous courtesy calls from the front desk asking if we needed anything, and each time they reminded us of our sales presentation appointment.
After the presentation we never received another courtesy call. This really made it seem like they were really only interested in selling us a vacation club membership. I also noticed that all of their employees that spoke English well seemed to only be working at the front desk or with the Royal Elite club, and anyone else had no clue what you were saying if you tried to ask them anything in English.
Cleanliness Like a lot of other people who you can find 1-Star reviews from on this site, I also contracted Coxsackie virus hand, foot, and mouth disease from something in the resort. High fever for days and a rash that is going on a week. Ended up missing five days of work from it. Don't go to this place if you are worried about hygiene.
There are animals running around everywhere, especially around the pools and outside the restaurants. Spend your money somewhere else. First Class. Property Information Year Built: Last Renovation: Accessible rooms: 6. Floors: 3. Total rooms: Hotel Details. Onsite Dining.